Agency Echelon
Industries

Retail.

Digital marketing and advertising for retailers and shopping destinations, built to move people from a feed to a cart and from a phone to a store.

Shoppers on the escalators of a multi-level shopping center: digital marketing and advertising for retailers and shopping destinations
Dean & DeLuca14x

Reach from content-driven paid social.

Dean & DeLuca540

Monthly online transactions from social, up from fewer than ten.

Audience Finder950,000+

Audiences from 287 providers and platforms, free to search. More than 245,000 are tagged Retail & CPG.

Selected clients
  • Crayola
  • Dean & DeLuca
  • Samsonite
  • ShurTech (Duck Tape)
  • Simon Malls
  • Sonix

Retail advertising has to work in two places at once, the screen where the decision gets made and the store or the cart where it gets finished. For Simon, the brief had two verbs and the order mattered: drive readers to Simon SAID, the editorial site, and drive shoppers to the centers. Crayola, Dean & DeLuca, Samsonite, ShurTech, Simon Malls, and Sonix are among the retail clients on this site.

Social commerce works when the channel gets media behind it and a commercial job. Dean & DeLuca's social accounts were posted to and never programmed, with fewer than ten online transactions a month coming from them. Content-driven paid social multiplied reach 14 times and took monthly transactions to 540.

Marketplaces and retail media take a growing share of the budget, and both are leases on someone else's customer. The plan negotiates retail media against incremental sales, uses Performance Max and Standard Shopping for what each does well, and prices the fourth quarter before the auction does.

Every channel answers to contribution margin. A return on ad spend that looks good on revenue can lose money after returns, shipping, and discounts, so the plan sets break-even targets by product line before it sets bids.

An engagement usually begins with margin by product line and last year's fourth quarter: what was spent, what it returned, and what it cost to fulfill.

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Sell on the screen and at the shelf

A review of margin by product line and last year's fourth quarter shows what the media earned after fulfillment.

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Services for retailers

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From The Signal

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Resources

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Quick answers

Retail media

How should retail brands buy retail media and marketplace ads?

As leases on someone else's customer, negotiated like any other media. The plan asks each network for incremental results, compares the cost with search and social, and keeps enough budget on owned channels that the brand's own customer list keeps growing.

Measurement

What is a good ROAS for a retailer?

The one that clears break-even after margin, returns, shipping, and discounts. Two product lines with the same ROAS can land on opposite sides of break-even, so the plan sets targets by line from contribution margin and checks them with holdouts.

Stores

Can digital advertising drive foot traffic to physical stores?

Yes, when the plan treats the visit as the product. For Simon, the work drove readers to the Simon SAID editorial site and shoppers to the centers. The decision to go gets made on a phone days before any store's own marketing matters, and the plan buys that moment.